Responsible Gambling Policy

We are committed to safer gambling and to helping every player keep play enjoyable and under control. Our approach focuses on clear protections, practical account controls and easy access to help when it is needed. Below you will find the tools we provide, the warning signs to watch for and practical steps you can take to stay in control.

Player protection principles

We aim to make gambling a controlled leisure activity. We apply proportionate checks, promote responsible play and offer tools that let you set boundaries. We treat all requests for limits, time-outs and account closures seriously and will support players who ask for assistance.

Activity-control tools

You can manage your account using a range of built-in controls. These are designed to be simple to apply and to take effect quickly so you can pause or reduce activity when you decide to.

Deposit limits

Set daily, weekly or monthly deposit limits from your account settings. Limits can be reduced immediately; increases or removals will normally take effect after 24 hours to prevent impulsive changes.

Loss limits

Loss limits let you cap total losses over a chosen period. Use them alongside deposit limits to keep overall spend within a comfortable range.

Time limits and account breaks

Temporary time-outs are available in set increments, for example 24 hours, 7 days or 4 weeks. During a time-out you will not be able to access the account. Time-outs are a short break option and can be used at any time.

Self-exclusion

If you need a longer break, self-exclusion prevents access to your account for a minimum period and may be extended. Self-exclusion is designed for players who want to stop playing for months or years and is handled with confidentiality and care.

Signs of problematic behaviour

Be mindful of changes in habits, such as chasing losses, playing for longer than intended, neglecting responsibilities, borrowing to fund play or hiding activity. Spotting these signs early makes it easier to take effective steps.

Tips for maintaining control

Plan ahead and set limits you can stick to. Use deposit and loss limits, take regular breaks, avoid playing when stressed or under the influence and keep financial accounts separate from your gaming account. Ask for account activity summaries if that helps you track time and spend.

Professional help and support organisations

If you need specialist support, reach out to recognised organisations that offer confidential advice and treatment. UK services include GamStop for national self-exclusion and support organisations such as GamCare and BeGambleAware. If you feel at risk, contact a support service for guidance on next steps.