Need a hand? Our support team can help with account-related issues, withdrawals, payment methods, bonus balance queries, free spins, live betting and live casino questions, plus technical concerns. For general feedback or safer-gambling assistance we’re available to guide you. You can raise a ticket, email or call and a member of the team will respond promptly. If we need ID or proof of ownership to process a withdrawal we’ll explain the steps clearly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (tickets & account issues, typical reply within 24 hours) |
| General enquiries | [email protected] (general enquiries, licensing and terms) |
| Affiliate enquiries | [email protected] (partner sign-ups and marketing) |
| Payments | [email protected] (withdrawals, verification and limits) |
| Phone | +44 20 7946 0781 (line open Mon-Fri, 09:00-18:00) |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or when you need to send documents. Please email [email protected] with a clear subject and include up-to-date contact details, your account ID, and a concise summary of the issue. Providing complete information helps us resolve your request faster and avoids unnecessary delays.
Contact Form
Response Time
Our support team aims to reply promptly. Most inquiries are answered within one business day, and simple account or payment questions are usually resolved quickly. Complex issues that require extra checks or third-party input may take longer depending on their nature. If you need faster help please use the live chat or email [email protected].
Feedback
Got feedback? We’d love to hear your suggestions or ideas for improving the site. Send comments, feature requests, or bug reports to [email protected] or use the in-site feedback form. Every submission is reviewed carefully and helps us prioritise improvements to games, payments, and usability so we can make the experience smoother for everyone.