Privacy Statement
This Privacy Policy explains how we collect, use and protect the personal information you give us when you register, play or use our services. We take your privacy seriously and describe below the categories of data we process, why we process it, how we keep it safe and the choices you have about your information.
Types of data we collect
We collect a range of data to operate accounts, process transactions and keep the service secure. That includes personal information you provide directly, technical information generated when you use the site, and transactional records of your activity and payments.
Personal data
Personal data means information that identifies you. This typically includes your name, date of birth, postal address, email address, phone number and ID documents where verification is required. We also retain account details such as username, password (stored securely) and communication preferences.
Technical data
Technical data is collected automatically when you visit or use our services. This includes IP address, device and browser type, operating system, mobile identifiers, pages viewed and activity logs. We use this data to maintain the service, detect fraud and improve performance.
Transactional data
Transactional data covers deposits, withdrawals, bets, game play history, bonuses applied and support interactions. Payment details are required to process transactions and are used in accordance with payment-provider rules. We only allow payment methods in your name and may keep limited payment identifiers for reconciliation and fraud checks.
How we use your information
We use your data to: create and manage your account; verify identity and eligibility; process payments and withdrawals; provide customer support; detect and prevent fraud and money-laundering; and for security, compliance and record-keeping. We may also use aggregated, non-identifying data to analyse trends and improve services.
Data protection practices
We protect personal information using a mix of administrative, technical and physical safeguards. Access to personal data is restricted to authorised personnel and third parties that perform services on our behalf. We retain data only as long as necessary for business, legal and regulatory purposes and dispose of it securely when no longer needed.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to remember preferences, maintain sessions, analyse site usage and deliver essential functionality. Some cookies are strictly necessary, while others support analytics and performance. You can manage cookie preferences through your browser or our cookie settings tool.
User rights
You have rights in relation to your personal data including access, correction and, where applicable, objection to processing. You may request a copy of your information, ask us to correct inaccuracies or request deletion subject to legal and regulatory retention requirements. We will respond to valid requests in a timely manner.
Access, correction and deletion of data
To review or update your data, contact us through the account settings or our support channel. We will verify your identity before fulfilling sensitive requests. In some cases we may refuse or limit requests where retention is required for legal or compliance reasons.
Information sharing and third parties
We share data with service providers who perform functions on our behalf such as payment processors, identity verification, fraud prevention, analytics and customer support. We may also disclose information to comply with legal requests or to protect safety and security. We require third parties to safeguard personal data in line with contractual obligations.
Privacy policy updates
We may update this policy to reflect changes in our practices. When we make material changes we will notify account holders via the site or direct communication. Continued use of the service after notice constitutes acceptance of the updated policy.